How to Choose a Reliable Propane Supplier

Choosing a propane supplier can feel overwhelming, especially when so many companies are advertising tempting, fixed-price deals and special sign-up offers. It’s natural to focus on the lowest price you see, but those quick promotions don’t always tell the full story. The real challenge is figuring out which supplier will stand by you year after year, offering reliable service, transparent pricing, and peace of mind.

At Bryan’s Fuel, we believe it’s important to look beyond just the price per litre. That’s why we’ve put together the key questions you should ask your propane supplier, along with honest answers from our team, to help you find a propane partner you can truly trust.

Why Price Isn’t the Whole Story

Choosing a propane supplier is about much more than chasing the lowest price per litre. Here’s why:

• Service matters – Fast response times and reliable deliveries can prevent costly emergencies.
• Price Transparency matters – Clear contracts and honest pricing protect you from hidden fees. We guarantee no added price increases after your first year, and our posted daily pricing means you always know exactly what you’re paying.
• Safety matters – Certified technicians and well-maintained equipment reduce risks.
• Stability matters – A long-standing, local company is less likely to disappear or change terms unexpectedly.
• Live & local dispatch -Speaking directly with our in-house team means quicker communication, better coordination, and service you can depend on.

When you factor in the true cost of unreliable service, surprise fees, or sudden price increases, you may find that the lowest advertised rate costs more in the long run. To learn more about why propane could be a great heating option for your home, be sure to read our Ultimate Home Comfort Guide.

Answering Your Questions About Propane Pricing

Q: What affects the price of propane?

Propane prices are shaped by supply, demand, and global events. Supply depends on crude oil and natural gas production, pipelines, and transportation. Demand increases in the winter, during extreme weather, for crop drying, and as exports grow. Geopolitical events like conflicts, sanctions, and global crises also create price fluctuations.

Q: What’s your current price per litre?
At Bryan’s Fuel, our prices are always transparent and available. We publish our propane pricing clearly, so customers never have to wonder what they’re paying. You can view our current propane pricing online or get in touch with our customer service team for up-to-date rates and assistance. We make it easy for you to see current rates, so you can keep track of what you’re paying at any time.

Q: Are there any introductory rates that change after a certain period?
At Bryan’s Fuel, we don’t believe in low introductory rates that go up after the first season. Instead, we offer fair, consistent pricing you can count on for as long as you’re with us.

Q: Are there additional fees, such as delivery charges, minimum usage fees, or hazmat charges?
Our pricing is straightforward. You pay your price per litre plus applicable taxes, with no additional fees.

Q: Do you offer a fixed-price program?
Yes. Our fixed-price program gives you predictability in your heating costs, protecting you from seasonal price spikes.

Q: Do you offer an Equal Payment Plan?
Yes, we do! Equal Payment Plans allow you to spread your propane costs evenly over 10 months, making it easier to budget, especially during high-demand winter months.

Q: How can a company give away propane just to gain new customers?
Those litres of propane aren’t truly free; the cost is typically recovered through higher rates later or built into other fees. At Bryan’s Fuel, we prefer honest, upfront pricing over promotions that can create hidden costs in the long run.

Everything You Need to Know About Propane Contracts and Commitments

Q: Is there a contract, and if so, what are the terms?
We believe in clarity. Our contracts are straightforward, and we’ll walk you through every term before you sign so you know exactly what to expect. While there is a rental agreement, there’s no fixed length of time to stay with us. We treat people fairly, so you can trust we’ll always give you a fair rate without the hassle of constant supplier changes.

Q: Are there cancellation fees or minimum purchase requirements?
Our agreements are designed to be fair. There are no minimum purchase requirements and no cancellation fees. We’ll discuss any details openly before you commit, so you can feel confident choosing us for years to come.

Q: What happens if I move? Can the contract be transferred or ended easily?
If you’re moving, we hope to continue our relationship by providing propane, fuel, or HVAC service at your new home. If your move takes you outside our service area, we’ll help you close your account without hassle. We also make sure the transition to the new homeowner is smooth and straightforward.

Propane Delivery Service FAQs

Q: How is delivery scheduled—do you offer automatic delivery or will-call service?
We offer both automatic delivery and will-call options to suit your preferences and lifestyle. Many of our customers choose automatic delivery because it takes the guesswork out of managing their propane.

With automatic delivery, we monitor your usage and schedule deliveries before your tank runs low, giving you true peace of mind during the coldest months when running out simply isn’t an option. On the other hand, some customers prefer will-call service, where you call us when you notice your tank is getting low and request a refill on your schedule. Either way, our team is committed to ensuring your propane supply is reliable and timely, so you never have to worry about running out when you need it most.

Whichever option you choose, you’ll benefit from our local expertise, responsive communication, and a system designed to keep your home comfortable and safe.

Q: What is your typical delivery turnaround time, especially during peak heating season?
Even in peak winter demand, Bryan’s Fuel works hard to ensure your deliveries are on time. Our scheduling system is built for efficiency and reliability, and we stay proactive so you don’t have to worry. You can generally expect a delivery when your tank reaches about 20%.

Q: What happens if I run out of propane? Do you offer emergency service, and what are the costs?
Yes, we offer emergency delivery and service 24/7. We’ll respond quickly to get you running again, and our rates are communicated upfront. The only time there is a fee associated with delivery is if you are on will-call and require a same-day delivery.

Q: Do you offer a tank monitoring system?
We do. Our propane tank monitors track your levels and alert us when it’s time for a delivery, adding an extra layer of reliability. Plus, with the connected app, both you and Bryan’s Fuel can see your tank levels in real time. You can monitor usage, get notified when delivery is completed, and enjoy peace of mind knowing you’re always in the loop.

How Propane Tank Ownership & Installation Works

Q: Do you rent or sell propane tanks? What are the pros and cons of each option?
We offer propane tanks for rent or purchase. We’ll help you choose the one that best suits your needs and budget. Renting often means lower upfront costs, while purchasing can be more economical over time.

Q: What’s included in a propane tank installation, and how much does it cost?
Our installations include professional setup, safety checks, and all necessary fittings. Pricing is provided in advance so you know exactly what to expect.

Q: Can I use my existing tank? Can anyone fill it?
If you already own a certified tank that meets safety standards for a complete system inspection, we can fill it. However, leased tanks can only be filled by the company that owns them. If you are looking to change your supplier to Bryan’s Fuel, we offer a no-cost tank swap and propane pump-over into the new tank.

Q: Who is responsible for maintenance and safety checks on the tank?
Bryan’s Fuel is responsible for performing complete system inspections on all tanks, whether leased or owned. For rental tanks, Bryan’s Fuel also covers the cost of maintenance. If you own your tank, you are responsible for the cost of any maintenance, but we’re here to provide professional service whenever you need it.

100+ Years of Reliable Service and Support

With over 100 years of service and experience, Bryan’s Fuel offers the convenience of being both your propane supplier and your HVAC company. Instead of juggling multiple providers, you can rely on one trusted team for everything from dependable fuel deliveries to expert heating and cooling system maintenance, service, and repairs. Our century of experience means you can feel confident your home comfort is in knowledgeable, reliable hands all year long.

Q: Are your technicians certified and trained to handle propane safely?
Yes. Bryan’s Fuel technicians are certified and follow strict safety procedures to protect your home and family.

Our team of drivers, tank installers, service technicians, and dispatch staff are friendly, familiar faces who treat your home and family with respect. We value your privacy and your property, and you can count on us to provide courteous, professional service every time. Whether it’s a delivery, an installation, or a service call, our crew is here to care for your home comfort needs with the same attention we would give our own families.

Q: Do you offer 24/7 support or after-hours service?
We do offer emergency services for propane and fuel delivery. Emergencies don’t follow business hours, and neither do we. Our team is always just a phone call away.

Q: What do your existing customers say? Can I read reviews or speak with a reference?
Absolutely. We’re proud of the relationships we’ve built over the years, and our customers often share their positive experiences online and in person. Check out our Google reviews for yourself.

Q: How long have you been in business locally?
Bryan’s Fuel has been serving the community for over 100 years. Our long history reflects our commitment to dependable service and strong local ties.

Why Bryan’s Fuel Fixed Price Propane Program Stands Out

Bryan’s Fuel Fixed Price Propane Program isn’t just about locking in a rate; it’s about providing true stability and transparency when you need it most. Our pricing program is straightforward and designed with you in mind. We keep things simple with clear terms, no hidden fees, and the flexibility to purchase propane the way that works best for you.

Here’s what makes our program different:

• Transparent, All-Inclusive Pricing: The rate you lock in covers all deliveries during the heating season — no surprise charges for fuel, delivery, or other fees sneaking in later. What you see is what you pay. Get our current fuel pricing now. Rates are updated daily.
• Early Enrollment Advantage: By signing up before the winter rush, you benefit from purchasing propane when demand (and prices) are lower, securing a rate that’s genuinely competitive.
• Pre-Buy Option for Greater Control: We proactively buy propane in advance during low-demand times, so you’re protected from sudden market spikes once the cold weather hits.
• Simple, Clear Agreement: Our fixed price contracts have no confusing clauses or penalties. Once set, your price remains unchanged from October 1st to April 30th, no matter how market rates fluctuate.
• Peace of Mind: With predictable monthly bills and no seasonal surprises, you can budget confidently without the stress of unexpected heating costs.

This program is designed specifically for Ontario homeowners who want a reliable, honest way to manage their winter heating expenses. With a fixed price, you can budget confidently for the heating season, knowing your rate will stay the same no matter how cold it gets.

Before you commit to a propane supplier, step back from the price tag and look at the full picture. Ask the right questions, understand the contract, and consider the company’s track record, safety standards, and support availability.

At Bryan’s Fuel, we believe that honesty, reliability, and community trust are worth more than a fleeting promotion. That’s why our customers stay with us year after year, not because of a short-term discount, but because they know we’ll be there when they need us most.

Ready to discuss your propane needs? Contact our team at Bryan’s Fuel today, and let’s find the right plan for your home or business.